This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
We collect different types of information based on the services we provide. This may include personal details such as your name, email, phone number, and company name, which are essential for communication and project management. We also collect technical data like IP addresses, device types, and usage logs to improve our systems and ensure a smooth user experience.
For services like CRM or WhatsApp solutions, we may have access to sensitive business data, communication logs, and customer interaction records. Any such data is collected only with your consent and handled with utmost confidentiality. We also gather information from third-party platforms (e.g., WhatsApp Business API or Facebook) where necessary to provide integrated services.
The information we collect is used primarily to deliver the services you request. This includes developing custom applications, managing websites and e-commerce stores, setting up and maintaining CRMs, integrating WhatsApp messaging tools, and handling your business’s online presence.
In addition to core service delivery, we use data for internal purposes such as improving user experience, troubleshooting technical issues, and maintaining security. We may also contact you for service updates, client feedback, or marketing with your consent. Our approach is strictly need-based—we never collect or use more data than is necessary for the scope of your engagement.
Custom Software Development : When developing custom software, we may need to understand your internal processes, workflows, or business logic. This sometimes involves handling sensitive operational data. All such information is treated as confidential and is only accessed by team members working on your project. We implement data separation policies to ensure your information is isolated from other clients.
Website Development : Website development often requires access to your brand assets, domain and hosting details, and sometimes third-party plugins or service credentials. We use this data solely for development and deployment. Once the website is live, all access credentials are handed back securely. We do not retain administrative access unless a maintenance agreement is in place.
E-Commerce Platforms : For e-commerce projects, we may process information such as customer data, product catalogs, orders, and payment details. We integrate secure payment gateways and ensure compliance with industry standards such as PCI-DSS. We take extra precautions to protect sensitive transactional data and use encryption and secure APIs for all third-party interactions.
Custom CRM Development : CRM systems manage business-critical information including leads, contacts, tasks, and customer communications. We treat CRM-related data with high confidentiality. Access to your CRM or related data is granted only to authorized personnel, and we never extract or store CRM data beyond the project scope. Security measures such as encryption, role-based access, and activity tracking are enforced during development and support.
Social Media Management : In managing your social media profiles, we may be required to access your business’s accounts via secure tokens or credentials. These are stored securely, used strictly for campaign management or publishing, and never shared outside of your account team. Our responsibilities include scheduling posts, managing engagement, and analyzing metrics—never accessing personal or unrelated data.
WhatsApp Solution Provider : Our WhatsApp-related services typically involve integrating the WhatsApp Business API, setting up automated messaging, or developing communication dashboards. This may require access to message logs, webhook URLs, or user interaction histories. We adhere strictly to WhatsApp’s terms and only access your messaging data when explicitly authorized for configuration or troubleshooting.
CRM Access or WhatsApp Tools : We offer dashboards and tools that allow your team to interact with CRMs and WhatsApp from one unified interface. These systems are secured using encryption, multi-factor authentication, and user-level permissions. We do not access or monitor your internal communication unless invited to do so for technical support. Your data remains your property and is handled with care at all times.
We do not sell, rent, or share your personal or business data with any unauthorized parties. However, in the course of delivering services, we may need to share data with trusted third-party vendors such as cloud hosting providers, API partners, or technical subcontractors. These third parties are bound by strict confidentiality and data protection agreements.
We may also disclose information when legally required—for example, to comply with a court order or a regulatory investigation. In such cases, we limit the scope of data disclosed and notify you wherever legally permissible.
We prioritize your data’s safety and have implemented a range of technical and administrative security measures. These include encryption of data in transit and at rest, firewall protections, secure coding practices, access controls, and regular vulnerability scans. Internal access to client data is restricted to authorized team members who are trained in data security.
In case of any security incident or breach, we follow a strict incident response protocol and inform affected clients as required by applicable laws. We also work continuously to improve our security systems in response to new threats.
We retain your data only as long as necessary for the purposes it was collected. For example, project files and credentials may be retained for 12 months post-delivery unless otherwise requested. For ongoing services like CRM or WhatsApp tools, data is retained per your subscription or support agreement.
Upon request, we will delete or return your data securely. Backups containing your data may take up to 30 days to be fully purged depending on the systems in use.
Under applicable data protection laws, you have several important rights regarding your personal and business data, including the right to access the information we hold about you, request corrections or updates to inaccurate data, ask for the deletion of your data where permitted, restrict or object to certain types of data processing, and receive a copy of your data in a structured, commonly used format. To exercise any of these rights, please contact us at [Insert Email], and we will respond within a reasonable timeframe, typically within 30 days.
Our website and digital tools may use cookies and similar tracking technologies to enhance user experience and gather insights. Cookies allow us to understand how visitors interact with our content and help optimize our services. You can manage or disable cookies through your browser settings, though doing so may affect some features of our site or tools.
We do not use cookies to collect personal information without your consent.
As a global service provider, we may transfer your data to servers or service providers located in other countries. In doing so, we ensure all transfers are legal under applicable data protection regulations and that appropriate safeguards such as data transfer agreements or Standard Contractual Clauses (SCCs) are in place.
You can contact us for more details about how your data is protected during cross-border transfers.
Our services are intended for adults, professionals, and businesses. We do not knowingly collect information from individuals under the age of 18. If we discover that we have unintentionally collected such information, we will delete it promptly.
We may occasionally update this Privacy Policy to reflect changes in our services, legal obligations, or technologies. When we do, we will revise the "Last Updated" date and notify you via email or platform notification, where applicable. We encourage you to review this policy periodically.